W. Edwards Deming emphasized the need for changes in management structure and attitudes. He developed a list of “Fourteen Points.” As stated in his book Out of the Crisis they are:
Create constancy of purpose for improvement of product and service.
Adopt a new philosophy.
Cease dependence on inspection to achieve quality.
End the practice of awarding business on the basis of price tag alone; instead, minimize total cost by working with a single supplier.
Improve constantly and forever every process for planning, production, and service.
Institute training on the job.
Adopt and institute leadership.
Drive out fear.
Break down barriers between staff areas.
Eliminate slogans, exhortations, and targets for the workforce.
Eliminate numerical quotas for the workforce and numerical goals for management.
Remove barriers that rob people of pride of workmanship. Eliminate the annual rating or merit system.
Institute a vigorous program of education and self-improvement for everyone.
Put everybody in the company to work to accomplish the transformation
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